E-on are useless

I was welcomed home today after my trip to Scotland via Manchester and Cambridge (more of that another day) my a final demand notice from a debt collection agency apparently sent on behalf of E-on for a sum of £54.19 for the house in Beeston (Nottingham).  Better yet the dates on this were from 26th July til 4th Nov, so the day after I moved out.

My immediate thought was that someone has managed to spin a fine yarn, having managed to change the supplier to the house in Beeston but then kept my name on the account and managed to charge me thus.  After 8 minutes of being on hold I noticed that in fact the period in question was actually 2008.

So, I talked to the guy on that end and said I needed to talk to billing about any debt recovery agency.  After then kicking up a fuss as I refused to call an 0845 number (0845 059 9905) I got a freephone number for the same office 0800 0151 809.

After explaining the situation to E-on billing they concluded the same as I.  The house in Beeston is and was on a prepay meter and thus I needed to call the prepay billing line.  After suitable fuss I called the geographical number 0121 663 0960 rather than the 0845 (303 3040) saving myself 10p a minute.

After explaining the situation to E-on prepay billing, the guy on the other end explained back to me thus:

The computer system ignored the fact that I was on a prepay meter, and had thus generated an estimated bill, but because I was on a prepay meter it then hadn’t actually sent a letter out.  After a year of non-payment the computer had automatically transferred the file over to a debt recovery agency, hence the letter I received.

Good times eh? Anyway, its been written off now. And the non-0845 numbers have been submitted to sayNOto0870.com for the greater good.


This page previously appeared on morganbye.net[^1][^2]

[^1:] http://morganbye.net/2010/01/e-on-are-useless) [^2:] http://morganbye.net/uncategorized/2010/01/e-on-are-useless

How do you define successful engineering leadership?

The Philosophy

Many view technical leadership as being the “smartest architect in the room.” I see it as the opposite. My job is to build a room where I don’t have to be the smartest person because the systems, culture, and communication are so robust that the team can out-innovate me.

The Strategy

  • Alignment: Does every engineer understand how their sprint task impacts the company’s bottom line?
  • Velocity vs. Stability: We aren’t just “shipping fast”; we are building a predictable, repeatable engine that doesn’t collapse under its own weight at the next order of magnitude.
  • The Human Growth Curve: Success is when the engineering team’s capability evolves faster than the product’s complexity. If the team feels stagnant, the tech stack will soon follow.

What is your approach to scaling technical organizations?

The Philosophy

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The Strategy

  • The 3-Continent Perspective: Having managed global teams, I focus on “High-Signal Communication.” As you grow, the cost of a meeting triples. I implement “Asynchronous-First” cultures that protect deep-work time while ensuring no one is blocked by a timezone.

  • Modular Autonomy: I advocate for breaking down monolithic teams into autonomous units with clear ownership. This reduces the “communication tax” and allows us to scale the headcount without scaling the bureaucracy.

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The Philosophy

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The Strategy

  • The ROI Filter: I don’t refactor for the sake of “clean code.” I don’t refactor a micro-service with no users. I refactor when the pain on that debt - measured in bugs, downtime, or developer frustration - starts to exceed the cost of the fix.

  • Zero-Downtime Culture: Especially at scale, stability is a feature. I implement “Guardrail Engineering” where the system is designed to fail gracefully, ensuring that a Series B growth spike becomes a success story rather than a post-mortem.

  • The 70/20/10 Rule: I typically aim to dedicate 70% of resources to new features, 20% to infrastructure/debt, and 10% to R&D. This ensures we never stop innovating, but we never stop fortifying either.